FAQ
Search our FAQ for answers to anything you might ask.
PRIVACY OF DATA
No. You are required to send all documents through E-mail only. Digital signature in any case can be send through courier.
We accept the documents on watsapp also but we always advice our client to mail the documents for proper maintenance of records
We at onlinechartered.com are using high security system for maintenance of data and documents which prevents unauthorized access to data or documents. Only that professional who is handling your work will have access to your data and no one else
Generally, we keep the clients documents for our records, but if you want your documents back then we will deliver the same back to you
Our website is secured with secured socket layer i.e https:// format
WORK PROCESS
The time for completing the work is highly depends upon the availability of data and documents to be provided by client.
You will be allotted a Customer Reference Number (CRN) which is unique number specially allotted to each our client. To know the status of your work, you are required to inquire our help desk assistant with this number and he will tell the exact status of your work.
The time limit within which any particular service has to be done largely depends upon the nature of services. Some of the service which is of recurring nature for which governments has decided the due dates are being completed before its specified due dates. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, GST website) can lead to long delays before your process is complete. Problems like these are beyond our control.
We will work completely relying on the data and documents provided to us. If the client does any mistake while providing us the correct data, then the complete responsibility of work shall remain with client.
Yes, you can surely contact our experts on our official contact number for any queries. For more detailed discussion we advise to take an appointment of our expert and do one to one meeting.
We cannot guarantee the results or outcome of particular procedure for which government approvals are necessary. For instance, the government may reject a trademark application for legal reasons beyond the scope of OC or MCA may reject the name approval application of company for lawful reasons.
APPOINTMENTS AND MEETINGS
Yes, Client can meet us and visit our office physically subject to Surat jurisdiction (on appointment basis only).
Yes, our experts are available on zoom meeting or watsapp video call on pre appointment basis
Just feel this form for booking an appointment and our expert will message and mail you the time and date of meeting.
You can message or mail us back to the same mobile number and email id from which you have received the mail or message and write us the date and time at which you want to hold meeting. If our experts are available at that time, they will confirm the same through message or mail?
For the sake of smooth flow, you can also simply text us rather than mail. Our help desk assistants will reply to your text messages
PAYMENTS
You can make online payment through NEFT/RTGS OR IMPS straight to our bank account. Our bank account details will be provided to you once the work is confirmed with clients
Cash payments are not advisable unless in case of extreme emergency cases only and that too subject to Surat jurisdiction only.
Yes, payments through cheques are acceptable. Our experts will proceed with your work only after the cheque gets cleared.
The payments through paytm, google pay or any other application is acceptable up to Rs. 5,000/- only. Any payment above Rs. 5,000/- shall not be accepted through this mode
Yes, you can select any other service of similar value in the place of original service.
Unfortunately, there is no facility available for refund once the payment is made against particular service in case customer changes their mind not to avail the services. Payment can be refunded only in the genuine cases where onclinechartered is at fault. If in case, once confirming the services, customer changes their mind to cancel the services, refund will not be granted. Moreover, Refund cannot be granted for the factors which are out of the control of OC .
Generally, it will take 10 to 12 working days for refund to get credited into your bank account
No, Government charges once paid cannot be refunded back to you because we cannot ask government to grant us the refund of the same.
